​Last Updated: March 14, 2025

Thank you for choosing Arcetro Digital Agency for your digital needs. This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations, refunds, and service terminations. By engaging our services, you agree to the terms outlined in this policy.

1. Cancellation Policy

1.1 Cancellation Window

• Clients may cancel their order or service agreement without penalty within 48 hours of placing the order, provided that work has not yet commenced on the project.

• Cancellation requests must be submitted in writing via email to support@arcetro.in.

• All cancellation requests will receive confirmation of receipt within one business day.

1.2 Late Cancellations

• Cancellation requests received after the 48-hour window or after work has commenced will be subject to the terms outlined in the Refund Policy section below.

• Arcetro reserves the right to assess the status of work commenced when determining eligibility for cancellations.

1.3 Project Abandonment

• Projects that remain inactive due to client unresponsiveness for more than 30 days may be considered abandoned.

• Abandoned projects are subject to cancellation without refund, and reactivation may require additional fees.

2. Refund Policy

2.1 No-Refund Circumstances

• Once work has commenced on any product or service, no refunds will be issued.

• Work commencement includes but is not limited to: design mockups, coding, content creation, domain registration, hosting setup, third-party service purchases, and project planning.

• We do not offer refunds for third-party services purchased on your behalf (domains, hosting, plugins, stock photos, etc.) as these represent actual costs incurred by Arcetro.

2.2 Partial Refunds

• If a project is cancelled after the 48-hour window but before substantial work has commenced, Arcetro may, at its sole discretion, offer a partial refund minus administrative fees and any costs already incurred.

• Administrative fees typically constitute 15% of the total project cost but may vary based on project complexity.

2.3 Eligible Refunds

• Full refunds will only be issued in the following circumstances:

  • Cancellation within the 48-hour window and before any work has commenced

  • Arcetro's inability to deliver the agreed-upon services within the timeframe specified in the contract

  • Service not rendered due to circumstances within Arcetro's control

3. Third-Party Services

3.1 Third-Party Purchases

• As part of our services, we may purchase third-party products or services on your behalf, including but not limited to:

  • Domain registration

  • Web hosting

  • SSL certificates

  • Premium themes or plugins

  • Stock photography or media

  • Software licenses

3.2 Non-Refundable Third-Party Costs

• All third-party purchases are non-refundable as these represent actual costs incurred by Arcetro.

• In cases of project cancellation, ownership of transferable third-party purchases (e.g., domains) may be transferred to the client upon request, provided all outstanding invoices are settled.

4. Dispute Resolution

4.1 Quality Concerns

• If you are dissatisfied with the quality of our services, please contact us immediately at support@arcetro.in.

• Quality concerns must be reported within 7 days of delivery for consideration.

• Arcetro will work in good faith to address and resolve all legitimate quality concerns.

4.2 Resolution Process

1. Submit detailed concerns in writing to our support team

2. Arcetro will review and respond within 3 business days

3. If applicable, we will provide a plan for resolution or improvement

4. Ongoing communication until resolution is reached

5. Project Termination

5.1 Termination by Client

• Clients may terminate ongoing services with 30 days' written notice.

• Termination of ongoing services (such as maintenance plans) will result in the cessation of services at the end of the current billing period.

• No refunds will be issued for the remainder of any pre-paid billing period.

5.2 Termination by Arcetro

• Arcetro reserves the right to terminate services for:

  • Violation of our terms of service

  • Non-payment or repeated late payment

  • Abusive conduct toward our staff

  • Requesting services that violate our ethical policies

• In such cases, no refunds will be issued.

6. Payment Plans

6.1 Installment Payments

• For projects with installment payment plans, cancellation does not relieve the client of the obligation to pay any outstanding installments for work already performed.

• Failure to complete installment payments may result in legal action and additional collection fees.

7. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

8. Contact Information

If you have questions about this policy or wish to request a cancellation, please contact us at:

📧 Email: support@arcetro.in
🌍 Website: https://arcetro.in