Last Updated: March 14, 2025

Welcome to Arcetro Digital Agency (Arcetro.in). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We collect different types of personal and non-personal information to improve our services.

1.1 Personal Information (When you provide it to us)

• Contact Information: Name, email address, phone number, and business details when you submit a contact form or request a service.

• Billing Information: Payment details when purchasing our services (processed securely through third-party payment gateways).

• Account Details: If you create an account, we may store your username and login credentials.

• Project Information: Details about your business, requirements, and preferences when you engage our services.

• Communication Records: Records of our correspondence if you contact us for support or inquiries.

1.2 Non-Personal Information (Collected automatically)

• Device & Browser Information: IP address, browser type, and operating system.

• Usage Data: Pages visited, time spent on the site, and interaction patterns through tools like Google Analytics.

• Cookies & Tracking Technologies: We use cookies to enhance your browsing experience (see Section 6).

• Location Information: General location data derived from IP addresses.

• Referral Sources: Information about how you found our website.

2. How We Use Your Information

We use the information collected to:

• Provide and improve our web design, development, and digital services.

• Communicate with you regarding inquiries, support, or updates.

• Process payments and manage billing securely.

• Analyze user behavior to improve our website and services.

• Customize content and user experience.

• Send relevant marketing communications with your consent.

• Prevent fraudulent activities and enhance security.

• Comply with legal obligations.

• Manage our client relationships effectively.

3. How We Share Your Information

We do not sell, trade, or rent your personal data. However, we may share information with:

• Third-Party Service Providers: Payment processors, analytics tools, hosting services, and project management tools that assist us in business operations. These providers are bound by confidentiality agreements and are only permitted to use your data for the purposes specified by us.

• Business Partners: In limited circumstances, we may share data with trusted partners who collaborate with us on projects, always with appropriate data protection agreements in place.

• Legal Authorities: If required by law, in cases of fraud prevention, or to protect our legal rights.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business assets, subject to continued protection under this Privacy Policy.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive information

• Secure HTTPS protocols

• Regular security assessments

• Access controls for employee systems

• Firewalls and intrusion detection systems

• Regular backups and data redundancy

However, no internet transmission is 100% secure, and we encourage safe browsing practices. We promptly notify users of any data breaches as required by applicable law.

5. Your Rights & Choices

Depending on your location, you have rights under GDPR, CCPA, or other data protection laws, including:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Update or correct your personal information.

• Right to Erasure: Request deletion of your personal data (subject to legal requirements).

• Right to Restrict Processing: Limit how we use your personal data.

• Right to Data Portability: Receive your data in a structured, machine-readable format.

• Right to Object: Oppose certain types of processing, including direct marketing.

• Right to Withdraw Consent: Revoke previously given consent for data processing.

To exercise any of these rights, please email us at privacy@arcetro.in. We will respond to all legitimate requests within 30 days.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect information about how visitors use our site.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality.

• Performance Cookies: Help us analyze site usage to improve performance.

• Functional Cookies: Remember your preferences for a better experience.

• Marketing Cookies: Track your browsing habits to deliver personalized content.

6.2 Cookie Management

You can manage cookies through your browser settings:

• Disable all cookies

• Delete existing cookies

• Set preferences for certain websites

Most browsers allow you to refuse cookies, but this may limit your ability to use some features of our website.

7. Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete the information as soon as possible.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. When we do so, we ensure appropriate safeguards are in place to protect your data according to this Privacy Policy and applicable law.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

10. Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

11. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:

• Posting a notice on our website

• Updating the "Last Updated" date at the top of this page

• Sending an email notification (for significant changes)

We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Information

If you have questions about this policy or our privacy practices, please contact us at:

📧 Email: privacy@arcetro.in
🌍 Website: https://arcetro.in
📍 Address: [Your Business Address]

13. Governing Law

This Privacy Policy is governed by the laws of [Your Country/State], without regard to its conflict of law provisions.